Many items are made to order. Processing times vary by product, but most orders are completed within 5–14 business days before shipping. You will receive tracking information once your order ships.

Yes. We welcome custom requests for select products. If you'd like a different color, size, or personalized design, please contact us before placing your order to discuss available options.

We carefully select quality materials based on each design, including premium wool and soft acrylic yarns. Material details are listed on every product page so you know exactly what you're purchasing.

To help preserve your handmade piece, we recommend gentle hand washing or following the care instructions provided with your order. Proper care will keep your item looking beautiful for years to come.

Because many of our products are handmade or made to order, we generally do not accept returns or exchanges unless an item arrives damaged or there is an issue with your order. If you experience any problems, please contact us within 7 days of delivery, and we will be happy to help.