At Mmesoma Luxe, each item is thoughtfully crafted with care and attention to detail. Due to the handmade nature of our products, we kindly ask customers to review this policy before making a purchase.
Returns
All sales are final. We do not accept returns or exchanges on crocheted items, beaded jewelry, or clothing, as these pieces are handmade and, in some cases, customized.
Refunds
Refunds are not offered once an order has been confirmed and processed. However, in the rare event that you receive a damaged or incorrect item, please contact us within twenty four hours of delivery with clear photos and your order details. We will carefully review the issue and work toward a fair resolution.
Custom Orders
Custom and personalized orders are non refundable and non returnable once production has begun. This includes changes in color, size, or design requested by the customer.
Order Cancellations
Orders cannot be canceled once production has started or once the item has been dispatched.
Delivery Issues
Mmesoma Luxe is not responsible for delays caused by the delivery service or for incorrect address details provided by the customer. Please ensure all delivery information is accurate at the time of placing your order.
Contact Us
If you have any questions or concerns regarding this policy, please feel free to reach out to us. We are always happy to assist.
Thank you for choosing Mmesoma Luxe. Your trust and support mean everything to us.